Most asked questions


How do I sign up for an Auctionist account? 

To register with Auctionist, just follow these steps:

  1. Click the Sign Up link at the top of the page.
  2. Enter your email address and password, then click Create Account
  3. Done! You are now an Auctionist official member, you’ll see a message confirming that your registration is complete in your email inbox!If you want to be able to bid you have to complete your registration with some additional information. You can complete the account straight from step 3 or later.

Do I have to pay to be Auctionist Member? 

No you don’t.

Your account and all of its practical functions such as watchlists, favourite lots are free to use. You will also receive information on current and coming auctions on the Auctionist without any payment or subscription fees.

The only time you need to pay is when you buy or sell an item.

Why has my account been blocked for bidding? 

If your account has been blocked from bidding, it is possible that you have outstanding payments.
This can happen if you've not paid for a lot you've won within the designated timeframe. As all bids are binding on The Auctionist, you are required to purchase any lot you win. When you win a lot, we will send you multiple payment reminders and if you do not submit your payment in time, your account will be blocked from bidding and buying.
Please have a look on your ‘My won lots’ page under the ‘Unpaid’ tab. Here you will be able to see any outstanding unpaid orders you have. In the instance that your order has been cancelled, you are still required to pay the auction fee (9% of the winning bid).
As soon as your payment for any outstanding invoices has been processed, you can bid in our auctions again. If you choose to pay by bank transfer, please be aware that it may take up to two working days to process your payment and restore your bidding rights. We therefore recommend using one of the direct payment options available on our online payment page.
If your account has been blocked and you would like more information, please contact us.

I forgot my sign in information. What should I do? 

If you already have an Auctionist account and are having trouble signing in, please follow the steps below:

  1. Click the Log In link in the upper right of Auctionist.
  2. Click the Forgot Password? Link.
  3. Enter the email address associated with your account and Request Info.

If Auctionist has an account that corresponds to that email address, you will receive an email with a link for you to click on to reset your password.

How do I change my password? 

You can change the password for your Auctionist account by following the steps below:

  1. Sign into your Auctionist account using your email address and current password.
  2. Click on the user icon in the upper right corner of your screen.
  3. Navigate to My Account > Edit Profile & Email Preferences.
  4. Enter your new password then click Save Changes.

How do I update my personal information? 

You can update the personal information in your Auctionist account by following the steps below:

  1. Sign into your Auctionist account using your email address and password.
  2. Click on the user icon in the upper right corner of your screen.
  3. Navigate to My Account > Edit Profile.
  4. Make any necessary updates and click Save Changes.

How do I close my account?

If you no longer wish to have an active Auctionist account, please contact our Customer Care team. We can unsubscribe you from all emails and place the account on hold. Should you wish to use the account in the future, you will need to contact us again to re-activate your account.


I would like to buy an object that I really loved on the Auctionist. How do I do that? 

To buy an object on The Auctionist, you must be an Auctionist sign in member. To become a Member at The Auctionist, you need to:

  1. Click Sign in.
  2. Complete the form.
  3. Done! You are now part of the Club

If you want to be able to bid you have to complete your registration with some additional information which can be completed straight from step 3 or you can fill them in later.

I have a question about the details of an object 

It is the sellers’ responsibility to ensure that the description of the objects listed be complete and accurate. We strongly recommend that you read through the description thoroughly, and review the images carefully if you are wondering about a specific aspect of the object. With that said, if you are reading this article, the chances are that there is something missing from one of the descriptions of an object you are interested in.

Further information on Shipping or have a specific question about the object you want to place a bid on, and has not been clearly communicated, we would like for you to contact us by clicking the button below. One of our experts or support specialists will be able to assist you further. Please ensure that you highlight in detail what the question is, and provide any supporting material.

How do I save an item that I’m interested in? 

Saving items that interest you allows to you easily reference the items in the future. If the item is in an upcoming auction, you’ll also receive an email alert the day before the auction. To save an item, follow the steps below:

  1. Log into your Auctionist account.
  2. Navigate to the item you’re interested in.
  3. Click the heart icon to the right of the photos. The heart icon should turn pink, indicating that you’ve saved the item.
  4. When you’re signed into your account, you can easily view your saved items at any time by clicking the heart icon in the top right of Auctionist.

How do I feedback a seller? 

It is highly important for us to be able to provide a reliable and safe experience for both buyers and sellers. In order to do so, we provide our buyers the possibility to give feedback related to the seller for our quality monitoring.Again we only work with certified manufacturers, distributors and artists to ensure that counterfeit is not existing in the products we present.


Where can I sell my items?

To sell items on The Auctionist, first you have to register as a seller (go to My account to know how to sign up for a member account). When you have your account, you can now upload your items on the system. The Auctionist curators will valuate your items based on the information you provide and approve it to be list on expert’s recommendation list auctions or Auctionist featured auctions.

How are the Experts selected?

The people evaluate your items are our knowledgeable curators come from a range of different countries and backgrounds with senior experience working in the auction industry. They all are exceptional, unique objects passionate and have vast knowledge and experience that makes them know their field and be truly exceptional advisors.

You can visit Expert page to get more information about each curator in our expert team.

How much does it cost to sell through Auctionist?

The applied sellers fee at The Auctionist is fixed at 5% of the won bid value that you plan to sell.

What if my item is not sold?

Auctionist does not charge any unsold fees. We try to sell it again and see if we get any buyers the second time. The item will be listed for auction 3 times before adding into waiting list for seasonal auctions. To sell your item faster, you can lower your reserve prices to make your item more appealing to the buyers.


How do I pay?

You can pay for your won item in different methods that The Auctionist accept, they are:

Payment car

The simplest way to pay your invoice. You can find in My won Lots the invoices Unpaid and Paid. 

We accept debit and credit cards (VISA and MasterCard). American Express or Diners are currently not accepted.

Bank Transfer

You can transfer the amount of your won item from your bank using the IBAN and BIC provided on your invoice. Please contact your bank for details and possible fees.

Please note that it usually takes up to 2 days before we can see your payment; please pay within 2 days to ensure the payment arrives in time.Please note that we do not accept cash payment!

When do I pay? 

Once you have won your auction and received notification, you have to pay them within 3 days. The due date is on your invoice. If you pay by bank transfer or international wire, please let us know.

If I win an item, are there additional fees?

When you win an item on Auctionist, you will receive an invoice from the us stating the outlines the additional fees, which include the buyer’s premium, the Auctionist service fee and any applicable taxes. The invoice may also apply additional fees for shipping and handling of the item.


How long does transportation take?

It depends on the location of the object and its destination. You will be able to track it through the system and always know, the location of the item you have won.

I've paid for my object. Why haven't I received it yet?

It is always frustrating when a shipment takes too long to arrive especially with international shipments, and there are a number of reasons as to why this happens. Within this article we will hopefully be able to put your mind at ease, and offer some solutions and guidance on the topic.

We would like to encourage that you ensure the tracking information you have received on the shipment is correct, and updating consistently.

If you aren’t sure, we recommend contacting the auction house or gallery directly for clarification. You can also review the invoice you received, as that may include shipping details as well, or shipping terms of the seller. 
As soon as the seller ships the object, we’ll send you an email with the information on the shipment status. You can also track it in the order details page. It will also indicate the estimated delivery date, to see when you may expect it to arrive.

Can you provide me with a tracking number?

As soon as the seller ships the object, we’ll send you an email with the information on the shipment status. You can also track the shipping process in the order details page. We also provide the estimated delivery date so you may know when to expect the package to arrive.

I have questions about the package I received, who should I contact?

If you received your items but something appears to be missing, damaged, or not what you were expecting, please contact the auction house or gallery or the seller as soon as possible. Each seller has their own policies for handling post-sale concerns, so they are the best ones to speak with about resolving any issues.

If you can’t get to the seller by email and phone, please contact us for further assistance. We will contact the seller on your behalf to facilitate communication.

What should I do if my object has been delivered and does not conform to its description? 

If your object has been delivered, and unfortunately does not conform to its description, or you believe that it is inauthentic, it is important to ensure you contact us within 2 days after delivery was made (the exact date will be recorded through Track & Trace).

Please attach pictures of the object you received to support you in explaining your concerns. Please be aware that once this 2-day period has expired, your payment will be released to the seller and we can no longer open a claim on your behalf or guarantee a refund. When you contact us, there will be a set of instructions requesting some additional details on the situation. Please ensure that you provide this information so that we can better resolve your case.

The information we need to process the request includes:

  • At least one picture in which the item is shown in its entirety, plus at least two more detailed and sharp pictures that clearly show the object in the state you received it.
  • At least two pictures of the packaging, in which the label is clearly visible and legible A detailed description of the object in the state you received it, highlighting the main differences compared to the seller's description of it.

Please click here to see some advice of the images we require. If you are trying to highlight a mechanical issue, or something that will not translate well with a photograph, please forward a video recording or any other material you feel would better suit the situation.

Please note: If you believe that the object is not authentic, please send us the photos as requested above as well as a copy of all supporting documents that would support the object not being authentic.

When and how do I arrange the pick-up of an object?

In some case we allow objects to be picked up. If you live in the same city as the seller or the item is a fragile object that needs further care and you want to pick up by yourself. The buyer will then contact The Auctionist to collect the object and the seller will be required to keep the object available until the buyer collects it.

I wish to withdraw or cancel an earlier bid

It is not possible to cancel or withdraw your bid. Each bid placed on The Auctionist is binding and will remain so unless it is outbid. If the lot concerned was fixed with a reserve price, that lot will not be auctioned off unless its reserve price has been met.

If you end up being the highest bidder and you win the lot, you are required to pay for it. You are able to make this payment on your 'My won lots' page under the 'Unpaid' tab. If you do not make this payment, you will be blocked from placing any further bids on The Auctionist.


What is Estimate Price?

An Estimate price is a sort of indication of where the market values the object in question based on previous sales. It can be considered as a indication for the pricing for you as a bidder.Although it is presented at some objects this does not limit the amount you want to bid on the item and does not limit the final price. You can place lower or higher bids and the auction ending price can be under or over the estimate.

What is a Reserve Price?

A reserve price is a hidden lowest price under which a seller does not allow the item to be sold. This price is always lower than the estimate.

We accept bids below the reserve, but those bids cannot win the auction and the buyer will not win the item in question.

The reserve price is hidden until it is met. So before the bidding reaches the reserve price amount or higher, you won't know that amount.

What is a starting bid?

The "starting price" of an auction is the lowest possible bid that the first bidder may place.The amount is indicated when you place a bid.

What do terms like

The conventional way of describing the relation between the artist and the work of art that is presented. Examples:

Monet. The Auctionist Experts believe this is an original work by the artist.

Monet. Replica. The Auctionist Experts believe that the artist him/herself made this work as a replica of their own, previous original.

Monet. Attributed to. The Auctionist Experts find it likely that this is an original work, but is not prepared to guarantee this.

Pablo Picasso. His studio. The Auctionist Experts believe that the work was made in the artist's studio and possibly under their supervision.

Pablo Picasso. His circle. The Auctionist Experts thinks that the work was made by another artist but during the lifetime of the named artist and in their manner.

Pablo Picasso. Follower of. The Auctionist Experts thinks that the work was done in the manner of the named artist, during their lifetime or later.

Pablo Picasso. In the manner of. The Auctionist Experts thinks that the work is done in the manner of the named artist but after their lifetime.

Pablo Picasso. After. The Auctionist Experts believe that the work was made by another artist, based on an original work by the named artist.


How are my information protected?

All data traffic (including passwords and other sensitive data) is encrypted by SSL. Password are only stored in encrypted form and we do not have access to it.

Our servers are hosted in a secure environment with redundant Internet connections maintained by a very exclusive security system.

Personal information is not handed over third party companies for marketing purposes.

See our full Privacy Policy.

What are "cookies"?

A cookie is a text file that is stored on your computer, smart phone or tablet to, for example, log you in and remember your language preference.

You can deactivate cookies in your browser, but the site won't work well without them. You can also choose not to use the site.

You can read more about cookies in our privacy policy.

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